Contact and Support

We’re here to help

If you have an issue with your purchase from KORVAN, write to us at korvan022@gmail.com. Include your order number and a description of what happened so we can review your case.

Damaged, incorrect, or incomplete product

Send us clear photos of the product and the problem. If you received a different size than requested or notice a difference in measurements, include a photo of the label and the measured garment. We’ll let you know the next steps after reviewing the information.

Returns and Exchanges

Contact us before sending any product back. We'll let you know the available options, the requirements, and any costs that apply to your request. Keep the original tags, packaging, and accessories while we review the case.

Delayed or Not Received Order

If your order doesn't arrive, is pending pickup, or shows as delivered but you didn't receive it, write to us with your order number so we can check the tracking and consult with the delivery service.

Cancellation requests

If you need to cancel an order, contact us as soon as possible. We will check its status to confirm if it’s still possible to stop its preparation.

This page is a guide for customer contact and support; it doesn’t replace the store’s return and refund policy.